Privacy policy

1. Introduction

We (ReadPartner Inc.) respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you how we look after your personal data when you visit our website or use our platform and tell you about your privacy rights and how the law protects you.

2. Information We Collect

When you use our website, we collect and process the following data:

• Cookies and Usage Data: We collect data through cookies to enhance your user experience, understand how our services are used, and tailor our marketing efforts to better meet user needs.

When you use our platform, application, or support infrastructure, we collect and process the following data:

• Names and Email Addresses: This information is used to create your account, provide customer support, and communicate important updates regarding your account, our services, and marketing.
• Cookies and Usage Data: We collect this data to enhance your user experience, understand service usage, and improve our marketing strategies.
• Core Functionality Data: Usage data from the ReadPartner platform is anonymized and analyzed to fulfill service requests efficiently and improve functionality, without compromising security.
• Reddit Account Data: When you connect your Reddit account to the Social Media Listening feature, we collect your username and the subreddits you follow (excluding NSFW subreddits and individual user accounts).
• Google Account Data: We collect email addresses, full names, and profile pictures for authentication purposes when users sign in using a Google account.
• YouTube Account Data: When you connect your YouTube account with the Social Media Listening feature, we collect your channel name and the channels you are subscribed to.
• Sensitive Data: Passwords are fully encrypted and inaccessible once set. Billing information is securely stored by Stripe Inc. ReadPartner Inc. does not directly process payments.

3. Purpose of Data Processing

Your data is collected processed for the following purposes:

• To provide and maintain our services;
• To notify you about changes to our services;
• To allow you to participate in interactive features of our services when you choose to do so;
• To provide customer support;
• To gather analysis or valuable information so that we can improve our services;
• To monitor the usage of our services;
• To detect, prevent, and address technical and security issues.

4. Legal Basis for Processing Personal Data

We process your personal data under the following legal bases:

• Your consent;
• The necessity of processing for the performance of a contract to which you are party;
• Compliance with our legal obligations;
• For the purposes of our legitimate interests, except where such interests are overridden by your rights and interests.

5. Retention of Data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. How We Protect Your Data

We take the security and privacy of your data seriously. To protect sensitive information, we implement a range of industry-standard security practices, including:

• Data Anonymization: We anonymize all user identification data wherever possible to minimize exposure and reduce risk.
• Encryption: Sensitive data fields are protected using symmetric encryption to ensure that data remains secure both in transit and at rest.
• Security Audits and Monitoring: We conduct regular security audits to identify and address vulnerabilities.
• Key Management: We practice secure key rotation and management to limit access and mitigate unauthorized use.
• Access Controls: Access to data is strictly limited based on role and necessity, enforced through access management policies.
• Regular Data Clearing: We routinely clear unnecessary or outdated data to reduce storage risks and ensure data hygiene.
  

These measures help us maintain a secure environment for your data and align with industry best practices for data protection.

7. Who Your Data Is Shared With

We share your data with a select group of trusted third-party service providers, solely to maintain, operate, and improve our services. These providers include:

• Google LLC: We use Firebase for authentication and database management and Google Analytics for analytical purposes.
• Microsoft Corporation: We use Microsoft Azure for server hosting and AI infrastructure. We use Microsoft Clarity for analytical purposes.
• Stripe, Inc.: We use Stripe for secure payment processing.
• Intercom, Inc.: We use Intercom to provide customer support and communication infrastructure.
• Webflow, Inc.: We use Webflow for website hosting and content delivery.
• Zapier, Inc.: We use Zapier to automate workflows and system integrations.

All data is transmitted and stored securely, and access is limited to what is necessary to provide our services. We do not sell your personal data or share it for advertising purposes. Data shared with third parties is strictly used to support core functionality, ensure reliability, and enhance your experience.

8. Your Data Protection Rights Under GDPR

If you are a resident of a country which falls under GDPR, you have various rights including:

• The right to access, update, or delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.

You can exercise any of these rights by contacting us at contact@readpartner.com.

9. Contact Us

For more information about our privacy practices, or if you have questions, or if you would like to make a complaint, please contact us through our support center.